Entries by Christina Strickland

The Difference Between Organic Social Media and Social Media Advertising

There are billions of people using social platforms such as Facebook, Instagram, Twitter, and LinkedIn, and these people all represent current and prospective customers that you can reach with your brand. There are a number of ways brands can interact with each of these platforms; essentially it comes down to using either organic social media […]

The B2B Content Marketing Survival Guide

You’ve read it in all the influencer articles, you’ve heard it at conferences and in meetings, and you’ve listened to it through podcasts for ages now. Content is king. And, it doesn’t matter if you’re a business- or customer-facing industry, you must have content because it reigns supreme for the Google. But not just any content will do. It must be high-quality content that solves the user’s issues. The majestic, sparkling unicorn of all content. Even when that user is another business. So, how is this done? How can you compete in a world with content that is for a business, by a business? That’s where we come in with our handy-dandy B2B Content Marketing Survival Guide.

How to Humanize Your Brand and Why You Need To Do It

Whether your objective is to grow an audience for your blog, sell a product, or provide a service, you first need to build trust. If you want people to come to you for your travel tips or sign up for your online course, you need to give them a reason to choose you over the sea of other options out there. It sounds like this could be quite the difficult task, huh? Well, that’s not necessarily the case as long as you’re willing to put in the effort.

If you’re ready to open up and be transparent, not only about your brand but also the person or people behind the brand, you’re going to have a lot more success.

Should You Fire Your Social Media Agency?

If you want to increase your brand’s awareness, engagement, and sales leads through social media, then get ready to roll up your sleeves. In a time where things are always changing, especially in the digital world, it can be hard to stay up-to-date with everything you need to know. Social media marketing requires countless hours of brainstorming, developing new strategies and tactics, testing, experimenting, and measuring results.

The Difference Between a Blog and a Website in Your Marketing Strategy

A business with no blog or website is left open to the possibility of false representation. Of course, current or prospective clients can Google you, and chances are they will find something about you online. This information could include anything from a Yelp review of your business, your personal Facebook page, or maybe even a comment you left on a forum years ago.

Though none of this may hurt your business, it may not be the impression you’d like to project.

Give your audience a designated place to visit where they can find more information about you. A blog or website will be the reflection of your business that you choose to put on display. It will provide information and answer clients questions, but that’s only scratching the surface. Let’s dive a little deeper.

Creating a Blog Content Engine

Recently, I had the honor of giving a presentation to some of the smartest people in social media. Hosted by the Social Media Association of Michigan, sponsored by Tech Town Detroit, I was asked to “cram everything I know about blogging into a one-hour presentation.”

Well, it’s pretty difficult to condense 12 years of experience into one hour. Knowing that these are savvy marketers, I thought presenting the tools and systems for keeping the content engine turning would be the most helpful since this can be a daunting task for even the most well-seasoned content marketers.

Hiring Interns Costs More Than You Think

Hiring an intern can seem like a win-win situation. You get cheap labor for handling your social media, and the candidates for your internship are likely to be digital natives. On top of that, you get the warm, fuzzy feelings that come with helping another person learn and gain experience that may help him or her secure a high-paying job one day. Before you jump for joy at your free or super cheap social media intern prospects, consider that there is a dark side to this arrangement. It’s highly likely your interns cost more than you originally thought they would.

Social Media is More than a Part-Time Position

Can you use a part-time social media manager to achieve your online marketing goals? Will hiring a part-time social media manager be enough to acheive your goals?  Isn’t social media marketing simply making announcements to a network of people who have signed on to receive your news and tidbits? Isn’t it simply sharing links, images, and videos you find interesting or inspirational? Or is it all about building relationships and finding ways to engage with your prospects and customers? These things are definitely part of social media marketing, but they don’t tell the whole story.

7 Tips for Success in Social Media

“Keep it simple” is good advice when it comes to most things business related, and that includes social media. Why, you ask? Well, the fact of the matter is that some of the simplest things can influence your success with social media. However, it’s also the simple things that many business people overlook or forget to do on a regular basis.

For example, it is simple to share information that is of interest to your audience, striving to make their lives better, easier, or more entertaining rather than posting repeatedly about your business and what makes it so great. That’s simple but good advice, yet it’s easy to get caught up in the idea that we should always push our products and services. Unfortunately, constantly pushing our offerings backfires in a really big way. Likewise, there are many other ways in which the simplest of things threaten to trip up even the most-savvy business people. But, no worries. We’re here to help you avoid falling into some surprisingly simple social media traps.

7 Tips for Creating Marketing Messages that Stick

You try to create the most compelling marketing messages. You know how important it is to speak directly to your target audience and share ideas, features, and tips that will capture their attention. But try as you might, it seems like you’re pushing a bunch of boulders up a super-steep uphill. Your messages seem on-point to you, but your audience doesn’t seem to remember them. And if they do, they don’t seem to remember them long enough to buy your products and services. Never fear! You do have options—good options, actua

Social Media Tools for Collaboration, Organization and Creation We Love (and Use!)

If you’ve attended any of our social media training sessions, you’ve heard us compare growing social media presences to building a house before. We’ve talked about how you need to build a solid foundation and then the right layers on top of that.

Because construction analogies come easily to me, let’s just roll with, shall we?

How to Use YouTube for Content Marketing

When you hear the phrase “content marketing,” chances are written text comes immediately to mind. However, blog posts and articles aren’t the only types of content you can use for content marketing. You can also create, publish and share your content in video format. YouTube provides a fairly easy-to-negotiate and definitely well-known platform for doing just that.

The One Social Media Resolution You Need to Make This Year

It’s that time of year again. If you’re like many of us, you’re probably deciding that this year will be different. 2017 will bring a better you, and perhaps a better business too. That’s right. You can and should make resolutions for your business. But before you get off to the races, preparing your long list of business resolutions, we want you to know that one resolution stands out in importance. It involves social media but doesn’t focus on crafting more posts or finding more followers.

8 Twitter Hacks for Better Content Marketing

Often, business owners try Facebook out as their first venture into social media marketing. They know they need to have a Twitter presence too (because their audience is there), but they often drag their feet, finding Twitter intimidating or believing it’s complicated. The truth is Twitter is no harder to use than Facebook; it’s simply different. But no worries; we have you covered. Here are 8 Twitter hacks to make successful tweeting easier.

Do You Really Need a Business Blog?

Any business can create a blog, and as you know, many, many of them do. But when the time comes to plan your own, you may be wondering whether you really need one at all. After all, you probably have a website, and you should be making your mark in social media. So how do you decide if you say “Hello World!” with a blog or just stick to your already traveled Internet terrain? Here are some questions to ask yourself when making this important decision.

21 Secrets to Getting More Blog Comments

Are your brand’s blog posts getting enough (or any) comments?  Do you wonder if anyone is actually reading your posts? More than likely, your posts are getting read, but you might not be getting the amount of interaction you’d like. While Facebook likes and shares are great, blog comments are the highest expression of social media love. Of course, we’re not talking about the weird “Buy these awesome name-brand shoes!” comments, but even comments that may disagree with your point of view tell you that people are paying attention to your brand.

Blog comments also have a bit of a snowball effect. Once one or two people respond to your post, other people start to jump into the conversation too.

How to Better Understand and Connect with Customers in a Digital World

“How to Better Understand and Connect with Customers in a Digital World” is co-authored by Sharon Hurley Hall and Christina Strickland”

With the majority of adult Internet users spending time on social media sites, it’s no surprise that social media is such an important way to get your audience’s attention and connect with those in need of your products and services. But if there is one thing many businesses have learned the hard way, it’s that talking at your audience simply doesn’t work. That sort of strategy (or lack thereof) results in your message becoming a part of the online background noise.

6 Crucial Tactics to Improve Your Facebook Advertising Efforts

Facebook is an excellent place to post ads for your brand. Why, you ask? Though most advertising questions don’t have a simple answer, this one definitely does. Essentially, just about everyone is on Facebook in some capacity or another, so advertising there means more and better chances to reach your audience. Just what do we mean by everyone? Well, upwards of 70 percent of adults spend time on this platform. With well-targeted ads and a good strategy, you can reach a significant portion of your audience, whether you’re targeting a B2C or B2B audience.

8 Simple Ways to Breathe New Life Into Your Content Marketing

If you’ve been at content marketing for any length of time, you’ve discovered that it’s all too easy to become comfortable or even complacent. You know what you’re doing, you’re no longer a newbie, and things are running like clockwork, but are you doing all you can do? Could doing a bit more improve your results?

Yes, you are putting effort into producing compelling content, but there is always room for improvement. Why should you bother? Well, the bottom line is that even small improvements can prevent your audience from growing bored and losing interest while also providing your current followers with a reason to keep coming back for more. And you want new visitors, right? Taking the time to refresh and reinvigorate your content also encourages sharing and helps to draw new visitors in your direction.

Creating Brand Voice on Social Media

Every brand needs a strong brand voice. What is brand voice, you ask? Essentially, it’s the tone and style you use when communicating with your audience. Your brand voice not only tells your audience who you are and what you have to offer, but also proves critical in engaging your audience members and motivating them. Your brand voice gives your audience a feel for your brand’s personality, and since the explosion and rapid growth of social media marketing, it’s become more important than ever before.

The Essential Guide for Startups Using Social Media

In years gone by, it was enough to create some business cards and set up a website, but today you need so much more. Today, your prospects are ever more social online, and your audience will expect to not only see you but also interact with you via social media. Too many startups view social media as an afterthought rather than an essential part of succeeding in business. They soon discover just how critical it is for encouraging interest, building a reputation and developing lasting relationships with potential customers Fortunately, you have this essential guide to help you start off on the right foot.

Surefire Ways to Generate Blog Post Ideas

Sometimes the hardest thing about having a blog is figuring out what to post on it each week. Maybe you started with a bank of grand ideas, but as you used them up, your blog started to feel, well, a lot less fresh. Perhaps you’ve struggled for ideas since the very beginning. The good news is you can stop liberally applying your forehead to your desk.

Here are some of the best ways to generate blog post ideas.

How to Market Your Brand Using Live Video

They say a picture is worth a thousand words, so what does that mean for live video broadcasting via tools like Periscope, Meerkat, Snapchat, Facebook Live, and Blab? I’m going to say live video is worth a million words. Why? Well, as far as content marketing is concerned, we all know how important it is to educate and inform your audience in a way that is also entertaining. We also know how important it is to reach your customers where they spend time and encourage them to connect with your brand. Live video makes this easy.

21 Things Your Competitors Do on Instagram that You Don’t

Instagram has grown by leaps and bounds since its inception. What started off just trying to gain a foothold in the social media arena now has an incredible 400 Million+ people who are active on it monthly, and over three quarters of those users are in the United States. This is an important place to be if you’re serious about your brand. But the competition is fierce! There are many brands that have nailed it on Instagram.

This is both good news and bad news for you. The bad news is that, yes, like I just said, the competition is fierce. The good news is, you’re reading this blog post and we’re going to tell you exactly what they’ve done to become so popular.

How to Provide Great Customer Service Using Facebook

Social media sites have become more than just platforms for marketing and advertising. They’re also important channels for soliciting and receiving customer service—all in the public eye. In fact, a recent study showed that nearly half of American consumers use social media to ask questions or to talk about their experiences (good and bad). What does this mean for you? How you treat your customers and what they have to say about you is increasingly visible. Mess this one up, and you stand to lose not only one disgruntled customer but a whole slew of prospects.

7 Ways to Gain Facebook Fans Without Using Paid Ads

Facebook used to be considered a progressive part of a brand’s marketing plan. These days, it’s not “progressive,” it’s an integral part of your plan. Consumers aren’t impressed with the fact you have a Facebook page for your business; expect you to have one.

Of course, merely having a Facebook page with your logo isn’t enough. Consumers also seek out social proof.  In other words, they look for indicators that your business is thriving and responsive, including your number of fans, how often you post and how much your fans interact with your page.

Why Your Brand Should Use Social Media for Customer Care

Social media is a viable avenue for providing service to your customers. As more and more consumers embrace social media for personal use, they are also reaching out to companies this way.

Some brands listen and respond better than others, and these are the brands that enjoy increased customer satisfaction and loyalty. In most industries, consumers have a good deal of choice when it comes choosing where to spend their money, so encouraging loyalty is an important goal. In fact, a 2015 study from Garnter revealed that customer service, not price point, is the most competitive factor in the purchase decision.

Twitter Strategy

With over 106 million users sending more than a total of 140 million updates per day; you can see why we think Twitter is an essential platform for your business. We’ve written about Twitter a lot, everything from finding people to follow, finding content to share and explaining why Twitter Moments matters to your brand.

Now that you’ve gotten the basics down, it’s time to fine tune your Twitter strategy so you can maximize the benefits.

The Art of Content Curation and Making it Work for Your Brand

Content is king, right? But that doesn’t necessarily mean you have to write every word of it. After writing blog post after blog post and article after article, with an eBook or white paper thrown in, you may feel as if you’re penning the Great American novel rather than marketing your business. The good news is you don’t have to type until your fingers fall off. Original content is certainly good, but content curation helps get the job done too.

How to Find People to Follow on Twitter

You know the influence of Twitter. It is, after all, a powerful and engaging social media platform. But, if you’re not following anyone and no one’s following you, it’s neither powerful nor engaging. You need followers (beyond your family and friends), and you need to be following other interesting Twitter users too. So, how do you do that? We have you covered. Here’s a quick guide to finding people to follow on Twitter.

10 Ways to Increase Blog Traffic

Creating blog content is one of the best investments you can make in promoting your business. The stats are clear:

Brands that create 15 new posts monthly average 1200 new leads each month.
Blogs increase the number of pages in the search engine index by 437%.
You’ll get 55% more visitors by having a company blog.
Whichever way you look at it, blogging for business is a good thing.
Many brands build a blog and expect the traffic to roll in simply because it’s a super awesome piece of web real estate. They’re in for a rude awakening when their launch day comes and goes with hardly a couple of stragglers stopping by to read what you’ve written.

Why Twitter’s New Moments Feature Matters to Brands

Did you notice something different over on Twitter recently? Twitter unrolled its new, and, quite possibly, most important feature called “Moments.” Moments takes what everyone is talking about and puts it into a tidy place for the user to find. Now we don’t have to jump in and get lost, mid-conversation. This is a great way to check out and interact with what’s going on on Twitter, before you dip your toes fully into the stream.

5 Tips for Brands Using Periscope

Getting acquainted with Periscope and learning what it does was an important first step. Now, however, you have to figure out how to use this innovative new social media tool for your brand. Don’t worry. We have you covered with five tips brands can use to make the most of Periscope:

5 Reasons Your Brand Should Be on Periscope

No brand can afford to rest on its laurels, thinking last year’s, last week’s or yesterday’s marketing is enough to keep its audience interested and engaged. You have to continually market, finding new ways to gain exposure and get the right people paying attention. One exciting new way to do that is with Periscope.

Tales From the Crypt: Bringing Your Company Blog Back to Life

No matter how motivated you were about starting your blog way back when, it’s all too easy to let it slide. It starts with a day of posting missed here or there. Then you start missing weeks, telling yourself it’s no big deal and you’ll get back on track…er…soon. Before you know it, your blog has gasped its laugh breath and you’re faced with deciding whether to bury it or try to perform a modern miracle of resurrection.

Instagram Content Ideas for Brands

Visual content is king, and Instagram is its court. More than any other social media platform, Instagram provides your audience with a way to visually connect with your brand, taking a virtual look inside your business. Of course, any social media platform is only as good as the content you post on it. To put Instagram to work for your business, post images that are not only creative, beautiful, inspirational, or fun but also accurate representations of your brand and the subject matter you find important. Above all, aim for fun and interesting, taking care to avoid obvious marketing.

How to Decide Which Social Network is Right for Your Business

There are already more social networks than we know what to do with. In addition to those trying to fix social networking, like Ello, there are networks for almost every niche. So how do you pick the ones your business should spend time on.

Let’s be clear: it’s almost impossible to do several social networks well on your own. If you’re a small business without an individual or team dedicated to social media, you’ll find it hard to handle all the social media marketing tasks for every network. Unless you’re planning to hire a marketing agency you have to pick a place to start, whether that’s Twitter, Facebook, Pinterest, Instagram, LinkedIn or another network.

Here are some of the questions to ask to help you make the decision.

Negative Comments About Your Brand? Make Them Work for You

It’s never pleasant to receive negative comments and reviews. You work hard to deliver your very best products and services, and bad feedback stings. However, every business receives negative feedback from time to time. It’s how you handle it that sets you apart and keeps your customers coming back to you despite one less-than-stellar experience. And it’s how you respond that influences new customers to give you a chance, despite any negative reviews. The most important thing to remember is that social media is a public forum. Your audience (current and potential customers) will be paying attention to how you handle criticism and complaints.

Social Media: The KonMari Way

The KonMari Method is taking closets everywhere by storm. If you haven’t heard of it yet, it’s a system of decluttering that focuses on keeping only the items that spark joy in your life. And though the book that reveals the system, The Life-Changing Magic Of Tidying Up by Marie Kondo, is all about organizing your belongings at home, you can use it for social media too. Here’s how to organize your social media the KonMari way:

How User-Generated Content Can Tell Your Brand Story

Your brand story is so much more than a collection of facts about your business. It’s even much more than how you feel about your company and what makes it tick. It’s a unique, complex combination of the facts about your brand blended with the emotions your brand stimulates in its customers. Essentially, it’s a human-to-human representation of your business. Fans are already posting to Instagram and Facebook, why not empower them and harness their user-generated content for brand marketing?

The Essential Guide to Guest Blogging

So you thought guest blogging was dead? While Matt Cutts initially suggested that, he later clarified that he was talking about guest blogging for SEO link building. Guest blogging for reach and authority is alive and well, but you have to do it right. That means getting a professional to handle your guest blogging campaign. 

Social Media Management Checklist

So you’ve signed up for a bunch of social media accounts? Now, you can sit back and bask in your accomplishments, right? Wrong. So, so wrong. Signing up for social media accounts is only a small part of the battle. You need more than just a presence on well-known social media networks. You have to engage on them, and, well, be social. This means putting daily effort into developing your network and increasing your online visibility. How? By attending to housekeeping, monitoring, posting, and reaching out each day.

Here are some must-do tasks to include on your social media checklist:

5 Ways to Use Google Analytics

You’ve probably heard plenty about the importance of tracking and monitoring in your online business. And while there are many tools designed to help you collect and analyze data about your online audience, Google Analytics is one of the most well-known.

Here are 5 ways you can use it in your business.

May the Force Be With You: Your Blog Editorial Calendar

You are the social media Jedi, and your editorial calendar is The Force. Use The Force, my young Padawan. Use it well.

Making your blog or social media into an effective marketing tool is a challenge, and so many people get lost along the way. It’s harder than it sounds to not only post regularly but also post content that attracts the right type of traffic and keeps it coming back for more. Even harder is getting your audience to engage by commenting on your content and sharing it. When the going gets rough, though, you’re not at the mercy of fate. Here are three ways your blog or social media editorial calendar can make your job easier.

Relationship Building Via Social Media

We know what you’re thinking: platforms like Facebook and Twitter are perfect for generating leads. And yes, you can use social media for lead generation. But if you focus on that alone, you really don’t get the gist of how this thing works. The be-all and end-all of social media for business is, wait for it: relationship building. Without it, you’re dead in the water.

Social Search: What the Heck Is It?

With so many social terms whizzing by, it’s easy to forget if you’re coming or going. Maybe you finally have terms like engagement, consumer advocate, and ROI figured out. Well, now we want to toss another one your way — social search. Don’t worry, though. We have no plans to leave you twisting in the wind. We’re going to lay it all out for you, in terms you can understand, without so much as wrinkling your brow.

How to Annoy Your Fans on Social Media

As in the brick-and-mortar world, it is surprisingly easy to develop social media bad habits. You know how you start out eating ice cream at midnight just a couple of nights per week? Then, before you know it, you’re eating a bowl of the good stuff every night before bed, and packing on the pounds. The same goes for social media. Bad habits snowball until your formerly interested fans wants to hear from anyone but you—anyone.

Often, we develop bad social media habits in the hopes of becoming more efficient and effective, but these no-no’s actually undermine our efforts. Here are 5 ways even smart business people annoy their audiences on social media. Take a look and pledge to avoid them at all costs.

What Brands Can Learn About Social Media From Game of Thrones

Social media doesn’t just emulate life. In some ways, it emulates television too, especially good television like Game of Thrones. If you’re a fan, read on to learn what Game of Thrones has to teach those of us who work with brands who strive for social media success. Not a fan yet? There’s still plenty to learn here. Read up, avoid the spoiler (towards the end), and then start watching.

What Top Brands Can Teach Us About Social Media

Social media has changed the way brands reach customers. It has redefined interacting and sharing, provided new ways to use content to promote products and services, and made engagement easier. If that’s not enough, it’s also amplified the voice of the customers. Here’s what three top brands can teach us about social media and viral content.

Are You Committing These Social Media Sins?

Facebook, Twitter, Instagram and other social media platforms are part of our daily lives. They serve as highly effective strategies for marketers and as social mirrors and megaphones for individuals. How interactive are you? How well do you know your favorite platform? Are you a social media sinner or saint? There are seven fatal sins of social media. Are you guilty or not? It’s time to find out.

The Pros and Cons of Social Media Contests and Promotions

Social media contests are win-win opportunities for consumers and brands. Consumers enjoy the opportunity to win something–a gift certificate, a vacation, a t-shirt, a book, or a lamp. Who doesn’t love free stuff? And brands have the opportunity to grow their fan bases, build awareness, and engage with their target audiences. Here’s how contests can benefit your brand.

What Is a Digital Footprint?

Perhaps you’ve heard the phrase “digital footprint” and wondered just what it meant. Essentially, it’s a trail of data created by your presence in the digital world. It includes the presence you create with your website and blog, of course, but encompasses so much more than that. It’s the measure of all that you do online, which can include everything from updating your statuses and creating bookmarks to generating reviews and appearing in search results. As far as social media is concerned, your digital footprint is your online presence in relation to the interactions you have with others and the movement/sharing/engagement of those interactions across the Internet.

How to Use Keywords on Your Website

If you’ve been building a website or reading up on search engine optimization, it’s like you’ve come across the term “keyword” in your reading. Keywords are an important part of your website’s success. Strategic (and appropriate!) use can make a big difference in your organic search traffic.

Before we delve into how to use keywords on your website, let’s cover the basics.

Social Media and SEO Rankings

In the past, backlinks were a top focus for boosting SEO rankings. Your position in the search engines was highly dependent on the quality of your backlinks. Today, social media signals are critical to SEO rankings. In fact, according to a Searchmetrics study, 7 out of the top 8 factors that influence SEO ranking are social. This is encouraging if you’re putting time and effort into your social media accounts.

Here are some of the most important factors in SEO ranking, according to the Searchmetrics study.

Increasing Your Likability Via Social Media

While many use social media for marketing, it also has the potential to help in other ways. One of the most important is improving likability. Though likability is a simple thing, it can have a huge influence on sales. People want to do business with companies with good reputations, and taking that one step further, they want to do business with other people. And since no one is eager to do business with people they don’t know or individuals they don’t like, likability can be a huge part of sales potential in small business.

Social Media Spring Cleaning

Spring is fast approaching, and you may have plans for spring cleaning in mind. Don’t limit the spring cleanup, clear out, and reorganize to your home, however. A brand-new season is a good time to make a fresh start with your social media accounts as well. Get rid of all that old information and web clutter, add new contacts, and post some fresh content! Here are 5 social media spring cleaning ideas to help you get better organized, become more efficient, and engage with your audience.

Is Cold Calling Obsolete?

With so much discussion of online sales tools and social media, it may seem that cold calling is a thing of the past. Many might say good riddance, as they dreaded making cold calls anyway. Before you strike it from memory completely, however, consider the point of a cold call, which is to make a personal contact with someone who needs your product or service. That point is far from obsolete.

Common Questions about Blogging for Brands

Your brand blog should be the cornerstone of your content marketing efforts. Yes, Facebook, Twitter and the rest are essential too but they shouldn’t be your only home on the web. It’s what both practice and teach here at Crackerjack Marketing. (You can read more about why here.)

If you’ve been reading our blog for a while, hopefully you understand the benefits of blogging for your brand. Whether you are new to blogging or a long-time content creator, you may have some questions.

Boost Sales Via Social Media Recommendations

Success in business requires a willingness to evaluate the steps you have taken and make changes when and where necessary to meet your goals. And if you’ve been focusing your social media strategies on ads alone, now is the perfect time to reconsider and make a change. Why is a change in order? It’s simple: Today’s consumers are making more of their buying decisions based on the recommendations of their peers. To get more of their dollars, you have to make it onto and stay on their social-sharing radars.

Using Social Media for Customer Service

Social media is a viable avenue for providing customer service to your customers. As more and more consumers embrace social media for personal use, they are also reaching out to companies this way. Some brands listen and respond better than others, and these are the brands that enjoy increased customer satisfaction and loyalty. In most industries, consumers have a good deal of choice when it comes choosing where to spend their money, so encouraging loyalty is an important goal.

What’s Wrong With Your Customer Service?

Poor customer service is among the primary complaints customers have when dealing with
companies of all sizes. And it’s far from just an annoyance. Some customers will stop patronizing a company completely after a poor customer service experience. Wondering what’s most likely to go wrong? Here are 5 of the main things likely to go wrong with your customer service.

How to Use LinkedIn to Get New Clients

LinkedIn groups provide a good way to find new clients for your business. Remember that networking goes a long way toward getting your name out there, generating interest in you and your services, and building the kind of relationships that lead to prospect inquiries, referrals, and eventually, sales. You can get started along the right path by creating an appealing, SEO profile, connecting with others, and making regular posts, but joining the right kind of groups can provide a significant boost along the way.

3 Social Media Mistakes to Avoid

You’ve probably heard your share of amazing social media success stories. But when you consider your own results, you might wonder why you’re not enjoying a fraction of the same traffic, attention, leads, and sales. The answer is often one or all of the three social media mistakes listed below.

How Can Facebook Benefit My Business?

Facebook has become a household name, and just about everyone seems to have a Facebook account or at least some interest in logging on. If you’ve hesitated to use Facebook for business, now is a great time to jump in. There are many benefits to creating a Facebook page for your business. Here’s just a few of the benefits the website has to offer.

5 Practical Lead Generation Tips

Looking for more (and better) leads for your business? Hoping to turn more of your leads into actual sales? Generating leads and converting them into sales is a tough, ongoing process, no matter what type of business you’re involved in. Here are 5 tips for more effective lead generation and conversion.

Which Social Media Platform is Right For Your Business?

Facebook, Twitter and Pinterest! Oh, my! There are many different social media venues to choose from. While each one might have a place in a social media strategy, not all may be right for your business.

We presented this free social media class entitled “Which Social Media Platform is Right For Your Business?” last week. In case you weren’t able to attend, you can view the presentation right here.

How to Get More Referrals

As a small business owner, referrals should be part of your game plan. Unlike other ways you can get business, referrals don’t cost you anything, except a little effort. And even better than that, people who are referred to you are ready to trust your expertise and buy your products and services. Since people they trust and care about have referred them to your business, they are primed and ready, with little selling on your part. Remember, each customer and business associate has a whole network of people who might need your services. Can you really afford to pass that up?

How to Hire and Work With a Ghost Writer

A ghostwriter provides written content without requiring a byline or taking credit for the work. When you need written content, a ghostwriter can help you with everything from tweets and blog posts to articles and full-length books. But how do you know if you should hire a ghostwriter? Here are some hints to help you decide.

How Often Should I Tweet?

With over 106 million users sending more than a total of 140 million updates per day; you can see why we think Twitter is an essential platform for your small business. We’ve written about Twitter a lot, everything from finding people to follow, finding content to share and how to organize your Twitter stream to keep up with the conversation.

One of the questions businesses often ask is “How often should I Tweet?” This topic has been debated by social media pundits, almost since the dawn of Twitter. The truth is, there isn’t a a “one size fits all” answer. The number of Tweets you should send is directly tied to the size of your Twitter community and your content.

What Social Media Can NOT Do

Social media can do many things for your small business. It can help you generate qualified leads, reduce marketing expenses, increase search engine ranking and build brand advocates. There are plenty of statistics proving how effective social media is.

As powerful as social media can be, it is not the end-all, be-all solution for your business. Before you embark on your voyage into social media, it’s important to understand what social media can NOT do for you.

The Lost Art of Blog Commenting

It’s likely you’ve read a lot of passionate blog posts about the importance of an effective Facebook page, active Twitter account, and optimized profile on LinkedIn as well as why it’s essential to have a corporate blog. I don’t disagree at all. Each of these is a critical component to your social media strategy, but one piece that’s often overlooked is commenting on other blogs.

Leaving comments on blogs is like the piece that belongs right in the middle of your puzzle; without it, you’ll have a hole in the middle of the bigger picture. If you’re wondering why your social efforts aren’t gaining enough momentum, consider some of the following reasons for incorporating commenting into your strategy.